We provide delivery to the UK and around Europe. Orders over £10 qualify for free UK delivery. UK Standard Delivery (4-5 Working Days): Free with orders of £10 or more UK Weekdays only, Express Delivery (1-2 Working Days) is £6.99.
customs costs may be charged; EU Standard Delivery (5-7 Working Days); £19.99 Orders are processed Monday through Friday from 9 a.m. to 5 p.m., except federal holidays. Orders that come in after these hours will be handled the following business day. Orders for next-day delivery that are received after 1 p.m. on Friday will be handled the next working day (Monday).
Please refer to the delivery information for the estimated delivery date. UK Standard Delivery (4-5 Working Days) UK Next Day Delivery (by 1PM next working day, weekdays only) EU Standard Delivery (5-7 Working Days) We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Please bear in mind during busy periods, couriers might have a slight delay when delivering packages. If you still require assistance, contact our Customer Care Team on 020 3853 0179 or email at sales@dubaiaroma.co.uk.
You can use your promo code during the checkout process. Please make sure the code is successfully applied to your order before completing the purchase, as we will not be able to apply codes and discounts afterwards. If you haven’t got a promo code. We do run offers and promotions from time to time. To keep up to date and ensure you receive a code, whenever possible. Subscribe to our newsletter.
At Dubai Aroma, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you. If this is the case, please contact our Customer Care Team on 020 3853 0179 or email them at sales@dubaiaroma.co.uk. Please do not dispose of any packaging as you may be asked to return or provide pictures.
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely. We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. To arrange a return, refund or replacement: Call our Customer Care Team on 020 3853 0179 or email at sales@dubaiaroma.co.uk.
Please include the following information:
Name Email Address Order Number Product Code Reason for return
Please also include whether you would like a refund, an exchange or a replacement. Please send your items to:
Dubai Aroma 100 Commercial Rd, London E1 1NU
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. Please ensure the item is still in its original condition, unopened and is returned to us securely.
Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders. Click here to create an account. If you for any reason cannot create your account, contact our Customer Care Team on 020 3853 0179 or email at sales@dubaiaroma.co.uk.
If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page. You will receive an email with a link to reset your password.
